Refund Policy
Effective date: 14 November 2026
This policy applies to amounts paid directly to Islamabad Business Directory for a paid listing, promotion or related service. It does not govern payments made to a business listed in the directory.
Before payment
Before you pay, we should confirm the service, price, term, activation process and any applicable conditions in writing. If something is unclear, ask before making payment.
Requesting a refund
Send a request through Contact Us with your name, payment date, amount, business listing and reason for the request. We may need proof of payment and information to verify the request.
How requests are assessed
- If a paid service has not been activated or delivered, we will review whether cancellation or a refund is appropriate.
- Once a listing, featured placement, advertising service or other paid work has been activated or delivered, a refund is not automatic and will be reviewed based on the agreed scope and the work already provided.
- If we cannot provide an agreed paid service, we will review the available remedy, which may include correction, rescheduling, credit or refund where appropriate.
- Existing customers retain their purchased plan entitlements unless they agree to a change.
Directory transactions
Islamabad Business Directory is not responsible for a product or service purchased from an independent business found through the directory. Take payment disputes with that business directly, and use our Safety Tips before entering a transaction.
Contact
For help with a paid directory service, use Contact Us as soon as possible and keep your payment and communication records.